1. Introduction
We at TCI Immigration Consultants value your privacy and are committed to protecting the personal data that you share with us through our website https://tciimmigration.com/ and through our immigration-consulting services. This Privacy Policy explains how we collect, use, disclose, transfer and store your personal data when you:
visit or use our Website;
submit enquiry or consultation forms;
engage our services (study visas, tourist visas, work permits, immigration services);
subscribe to newsletters or other communications;
We encourage you to read this policy carefully. By accessing or using our Website or by providing us your personal data, you consent to the terms of this Privacy Policy.
2. Scope & Controller
This Privacy Policy applies to all individuals who visit our Website or engage with our services (“you”, “your”). Unless otherwise stated, TCI Immigration Consultants (registered address: [ Insert full registered address ]) is the data controller of your personal data.
3. What Personal Data We Collect
We may collect and process personal data about you in the following categories:
- Identity & Contact Data: your name, date of birth, gender, passport number, nationality, address, email address, telephone/mobile number, photograph, marital status, dependants’ or family details.
- Usage & Technical Data: IP address, browser type and version, time zone setting, browsing actions and patterns, referral website, pages visited on our Website, device type.
- Service-Related Data: your immigration application details, study/work history, educational qualifications, employment history, financial information (income, bank statements) if required for your visa/immigration process, correspondence records.
- Marketing & Communications Data: your preferences for receiving communications, whether you have signed up for our newsletters, whether you opened or clicked on an email from us.
We do not intentionally collect sensitive personal data (e.g., health data, biometric/ genetic information, racial/ethnic data) unless required for your immigration application and then only with explicit consent.
4. How We Collect Personal Data
We collect your personal data via:
- you filling out enquiry/contact/service-request forms on our Website;
- email, telephone or WhatsApp communications with you;
- submission of documents for immigration/visa services;
- cookies and similar tracking technologies on the Website;
- our internal correspondence and service-delivery systems.
5. Why and How We Use Your Personal Data (Purposes & Legal Basis)
We process your personal data for purposes including (but not limited to):
- To provide consultation and immigration services to you, including assessing your eligibility, preparing applications, submitting documents to relevant immigration authorities.
- To perform the contract with you (for example, when you engage us to provide services).
- To comply with legal or regulatory obligations (for example keeping records as required by immigration or financial laws).
- For our legitimate business interests (for example improving our Website and services, analysing usage patterns, marketing our services) as long as your rights and freedoms are not overridden.
- With your consent, for sending you promotional or marketing communications about our services, offers, newsletters — you may opt-out at any time.
6. Disclosure & Sharing of Your Personal Data
We may disclose your personal data to:
- Immigration authorities, visa processing agencies, partner universities/institutions, employers, foreign immigration/visa consultants, where required for your application.
- Service providers, IT/hosting providers, document-processing agents, payment processors who act on our behalf and under our instructions.
- Our professional advisors (e.g., auditors, legal advisors) as needed.
- In the context of a business transaction (merger, acquisition) your data may be transferred to a successor entity.
We will only disclose your personal data for the purposes described in this Privacy Policy and ensure that third parties maintain appropriate safeguards.
7. International Transfers
If your data is transferred outside India (e.g., to partner institutions abroad, cloud hosts, immigration authorities in other countries), we will ensure that appropriate safeguards (contracts, security measures) are in place to ensure protection of your data consistent with applicable laws.
8. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies (e.g., web beacons) to collect technical data and usage patterns (such as IP address, browser type, pages visited). These help us enhance user experience, monitor Website performance and customise content. You can disable or restrict cookies via your browser settings, though this may affect Website functionality.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including: completing your service engagement, meeting legal/regulatory requirements (such as retention for audits, fraud prevention, defence of claims). After that, your data may be anonymised or securely disposed.
10. Data Security
We employ suitable physical, technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. By using our Website and providing us data, you acknowledge that you understand and accept this risk.
11. Your Rights
Depending on applicable law, you may have the following rights regarding your personal data:
- Access the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete data.
- Request deletion/erasure of personal data (subject to legal obligations).
- Request restriction of processing.
- Object to processing (e.g., for marketing purposes).
- Request data portability (if applicable).
To exercise any of the above rights, you may contact us at [ insert email address ]. We will respond within the time-frames required by law. We may ask you to provide proof of identity before acting on your request.
12. Children’s Privacy
Our services are intended for individuals aged 18 years or above. We do not knowingly collect personal data from children under 18 without parental/guardian consent. If you believe we have inadvertently collected data from a child, please contact us and we will take steps to delete the data.
13. Third-Party Links
Our Website may contain links to third-party websites (for example partner institutions or external immigration/visa portals). We are not responsible for the privacy practices of those websites. We recommend you review the privacy notices of any such third-party site.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in our practices or legal/regulatory requirements). We will post the updated version on our Website with the “Last updated” date. Your continued use of our Website after changes will constitute your acceptance of the revised policy.
15. How to Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or our data-processing activities, please contact us at:
TCI Immigration Consultants
Address:SCO-133P, sector 5 MDC, panchkula, Panchkula, India 1341140
Phone: +91 98725 55389